Frequently Asked Questions

General Conversion Questions

• Is my account number changing?

  Very few members will be impacted by account number changes. Those members have been contacted individually prior to the conversion. All member’s Routing Numbers will change to 222380692 on May 1st.

• Will the Fairport Branch location be changing?

  No, the branch location, hours and staff will all remain unchanged.
  

• What happens if I am a member of both credit unions?

  Your existing accounts at both credit unions will continue to be available for your use.
  

• Will the credit union be able to provide me copies of past statements if I am unable to access them myself?

  Yes. We will have the ability to retrieve past statement copies if needed. Research fees may be assessed.
  

• Will checking accounts change with the conversion?

  Yes, all checking accounts will move to a standard non-interest bearing checking account, however, all Fairport Credit Union members will have the option to upgrade to a rewards checking, which has the ability to earn dividends, or cash back. Stop in or call any location to learn more about the benefits of the Kasasa rewards checking accounts.
  

• Will there be any new fees associated with checking accounts after the conversion?

  All three checking account options currently offered have no monthly maintenance fees or minimum balance requirements. Note: All checking accounts will be converted to Share Draft Checking on May 1, 2020. Refer to Fee Schedule in attached disclosures.

  
  

• What other additional benefits will be available for checking accounts?

  Beginning May 1, 2020 we will offer a Rewards Debit Card. All existing Debit Cards will be reissued with a new look, new number and REWARDS! To learn more about this product or additional Kasasa checking rewards visit, www.fairportcu.com or call us at 585-223-9151.
  

• Do I need to order new checks?

  No. You do not need to immediately order new checks.
  You can continue using your existing checks through December 31, 2020. We will be offering one free box of checks to each member with a checking account beginning June 1, 2020. Simply bring in your unused checks to the Fairport office. We will destroy the old checks to avoid errors. We will order you one complimentary box of standard checks that will include the routing number change to 222380692, your account number will not be changing. Begin to use your new checks immediately upon receipt.

  
  

• Will my automatic loan payment transfers continue to post after the system conversion?

  Yes. Automatic loan payments transferred from your savings or checking accounts will continue to process normally after the system conversion. Automatic loan payments will be processed in the morning.
  

• I receive payment coupons for my loan payments; will I still receive the coupons?

  Continue to use the coupon books you have. New Coupon Books will be sent at a later date.
  

Online Banking Questions

• I forgot my password. How do I reset it?

  On our website click the “forgot your password?” below the input box for your username. Follow the instructions.

• What are the enhanced security features of our online banking?

  The Credit Union has employed a security feature called ‘Out of Band’ Authentication.  This security feature allows us to verify the member’s identity in certain circumstance (like using an unrecognized device) by a variety of means.  At login the member will be requested to enter a code they receive by text or voice call.  By entering the correct code the member will gain access to OLB.

• Where do I access eStatements and my Credit Card portal?

  Credit Cards can be accessed by clicking on the individual tile for that card. eStatements are within your accounts. To access eStatements, simply click on the savings account tile for the membership you wish to view the eStatements for, and then click "Statements" in the Account Details page. From here, you can access statements for all of your enrolled accounts under that membership number.

• Online Banking is displaying one of my old telephone numbers. How do I update this?

  To update your phone number with us, select "Settings", expand the "Profile" section, and select "Email and Phone Number". From here, you can update your contact information.

• How do I change the phone number that I receive a call or text on to verify my identity?

  To change the phone number that you utilize to verify your identity, click on "Settings", expand the "Security and Alerts" section, and select "Identity Verification Phones".

• What browsers are compatible?

  Google Chrome - current stable version, Internet Explorer 10 and 11, Firefox - current stable version, Safari 6.X.